Frequently Asked Questions
Welcome to the BA Repairs FAQ page.
We understand that you may have questions about our appliance repair services, and we are here to provide you with clear and concise answers.
Below, you’ll find the most commonly asked questions from our customers.
If you have any additional queries (FAQ), please feel free to contact us directly.
Our trustworthy, honest, and reliable award-winning service over 25 years has no upfront deposit costs.
We will give you a quote. You only pay once a repair or service has been completed to your satisfaction.
What types of appliances do you repair?
We repair a wide range of household appliances, including washing machines, washer dryers, dishwashers, tumble dryers, ovens, and fridge freezers.
Our skilled local engineers are trained to handle most major brands and models.
What types of washing machine issues do you repair?
We fix all common washer problems, including:
Washer won’t start or keeps stopping mid-cycle.
Not draining the water or spinning properly.
Water is leaking or overflowing.
Strange noises or vibration issues.
The door won’t lock or open.
Error codes or electrical problems.
How to Book Your Washer Repair
Booking a repair is easy.
You can call us at 01992 236450 or fill out our online booking form.
Our customer service team will guide you through the process and schedule an appointment at a time that suits you.
Do you offer a guarantee on repairs?
We only fit new, manufacturer-approved parts, which have a 12-month parts guarantee.
How fast can you come out to repair my washing machine?
Yes, we offer same-day or next-day appointments in most areas.
We understand that a malfunctioning appliance can be disruptive, so we strive to provide prompt service to minimise inconvenience.
What areas do you cover?
We service and repair Domestic Appliances in the following postcodes.
AL6 , AL7 , AL8 , AL9 , AL10
EN1 , EN2 , EN3 , EN4 , EN5 , EN6 , EN7 , EN8 , EN9 , EN10 , EN11
SG12 , SG13 , SG14.
What brands do you service or repair?
Our expert appliance repair means we look at most brands, including:
AEG
Belling
Beko
Bosch
Candy
Electrolux
Hoover
Hotpoint
Indesit
Neff
Siemens
Whirlpool
Zanussi
and many more.
What information should I have before booking an appointment?
To make the process as quick as possible, have the following information ready: Name, Address, Phone Number, Email address, brand, and the reported issue.
The make and model of the appliance are also helpful.
What happens if the appliance cannot be repaired?
If your appliance is beyond economical repair, you will only have to pay for the call-out charge.
We can also supply or give advice on new appliances.
Do I have to wait around all day for the service engineer to arrive at my home?
No, we have two-hour time slots for morning or afternoon appointments, and if needed, we can contact you 30 minutes before.
This will also mean that you do not have to take off work or bother trying to coordinate with the engineer.
What method of payment do you accept?
We accept most debit cards, cash, cheques, and BACS payments.
What happens if a second visit is needed?
You will not pay a second labour charge; you only pay once after the repair is completed for labour and any spare parts that may be required.
There is also no deposit to pay in advance for any spare parts that have to be ordered.
Do you carry out repairs for estate agents and landlords?
BA Repairs currently works with many landlords and letting agents.
We accept BACS payment for this service and also provide new domestic appliances.
When you replace a Domestic Appliance?
We typically recommend that customers consider replacing their washing machine, dishwasher, and dryer.
When the repair cost is at or over half of the price of a new machine.
How much does an appliance repair usually cost?
It is difficult to give a price without a logical call-out on the machine prior to know exactly what the issue is and what parts are required.
However, BA Repairs has a flat-rate labour pricing system that benefits the customer.
Frequently Asked Questions (FAQ).
Thank you for choosing BA Repairs.
We look forward to serving you and ensuring your domestic appliances are in top working condition.
If you have any further questions (FAQ), please do not hesitate to contact us.
For safety guidance on electrical appliances, see electrical safety basics from GOV.UK.
