Frequently Asked Questions

Welcome to BA Repairs FAQ page.

We understand that you may have questions about our appliance repair services, and we are here to provide you with clear and concise answers.

Below, you’ll find the most commonly asked questions from our customers.

If you have any additional queries (FAQ), please feel free to contact us directly.

Fear of being ripped off or overcharged?

Our trustworthy, honest, and reliable award-winning service for 30 years has no upfront deposit costs.

We will give you a quote when you contact us. You only pay once a repair or service has been completed to your contentment.

What types of appliances do you repair?

We repair a wide range of household appliances, including washing machines, washer dryers, dishwashers, tumble dryers, ovens, and fridge freezers.

Our skilled technicians are trained to handle all major brands and models.

How do I book a repair?

Booking a repair is easy. You can call us at 01992 236450 or fill out our online booking form, Our customer service team will guide you through the process and schedule an appointment at a time that suits you.

Do you guarantee appliance repairs?

We only fit brand new quality manufacturer-approved parts which have a 12-month parts guarantee.

Do you offer same-day or next-day service?

Yes, we offer same-day or next-day appointments in most areas.

We understand that a malfunctioning appliance can be disruptive, so we strive to provide prompt service to minimise inconvenience.

What areas do you cover?

We service and repair Domestic Appliances in the following postcodes

AL6 , AL7 , AL8 , AL9 , AL10
EN1 , EN2 , EN3 , EN4 , EN5 , EN6 , EN7 , EN8 , EN9 , EN10 , EN11
N9 , N21
SG12 , SG13 , SG14.

What brands do you service or repair?

Our expert appliance repair means we look at most brands including AEG Belling Beko Bosch Candy Electrolux Hoover Hotpoint Indesit Neff Siemens Whirlpool Zanussi and many more.

What information should I have before booking an appointment?

To make the process as quick as possible have the following information ready: Name, Address, Phone Number, Email address, the brand, and reported issue.

The make and model of the appliance are also helpful.

What happens if the appliance cannot be repaired?

If your appliance is beyond economical repair, you will only have to pay for the call-out charge.
We can supply or advise on new appliances.

Do I have to wait around all day for the service engineer to arrive at my home?

No, we have two-hour time slots for morning or afternoon appointments and if needed we can give you a call 30 minutes before we arrive.

This will also mean that you do not have to take off work or bother trying to coordinate with the engineer.

What method of payment do you accept?

We accept most debit cards, cash, cheques, and BACS payments.

What happens if a second visit is needed due to parts being ordered?

You will not have to pay a second labor charge, you only pay once after the repair is completed for Labour and any spare parts that may be required.

There is also no deposit to pay in advance for any spare parts that have to be ordered.

Do you carry out repairs for estate agents and landlords?

BA Repairs currently works with many landlords and letting agents.
We accept BACS payment for this service and also provide new appliances.

When should you replace a Domestic Appliance?

We typically recommend that customers consider replacing their washing machine, dishwasher, dryer, etc.
When the repair cost is at or over half of the price of a new machine.

How much does an appliance repair usually cost?

It is difficult to give any prices without having made a logical call. Out on the machine prior and knowing exactly what the issue is and what parts are required.

However, BA Repairs has a flat-rate labour pricing system that benefits the customer.