Information Collection And Use
We collect certain information firstly from you in order to be able to provide you with our products and services. This information includes; name, address, email address, contact numbers, appliance details including description of fault(s), and our engineers findings. We will also record information relating to any communication we have with you via post, electronic means, and voice.
We will store this information to abide by UK law and taxation regulations, and to assist in offering tailored service. For example, if we have provided you with a washing machine repair service then we will store details of the service. We have provided so that should another repair request be raised with us in the future, we are able to determine the work we have previously done.
We will pass on the information we collect and hold to our authorised third parties if they are providing products or services to you, on our behalf.
We collect information that your browser sends to us whenever you visit our Site, as do many other Site providers.
The information contained in the Log Data may include information such as your computer’s Internet Protocol (“IP”) address, make and type of browser, browser version, name of any other sites which you may have visited our Site from, the pages on our Site which you visit, the time and date of your visit, the time spent on those pages, how you navigate through our Site, and other statistics.
We may also use third party services such as Google Analytics. These third party services collect, monitor, and analyze data themselves for which we are not responsible nor liable for.
We, or our appointed third parties, may use your Personal Information to contact you to provide any requested services to you. We, or our appointed third parties, may contact you with newsletters, marketing or promotional materials, or other information.
Cookies are files with small amounts of data that are stored on your computer’s hard drive or similar storage drive. This may include an anonymous unique identifier.
We take security very seriously and do everything we can to protect and safeguard it. All information held by us is stored on our own servers with permission-based access to it. If we believe there to be a breach of any identifiable information we hold about you, we will notify you within 72 hours.